Our Mission: Efficiency, Excellence, Impact, Maximize Performance
At Hendrik & Partner, we transform operational departments such as Customer Support, VIP Support, CRM, KYC, Payments, Risk Management, Fraud Prevention, and Responsible Gambling into efficient, scalable, and high-performing structures.
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Our proven operational approach typically helps companies reduce costs by 20–40%, increase efficiency, strengthen compliance, and boost customer satisfaction, all without compromising service quality.
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With deep experience across iGaming, Trading, Forex, SaaS, FinTech, and E-Commerce, we design operational solutions that support long-term growth, measurable performance, and sustainable business success.
How It Works
Operational Department Due Diligence
We conduct a targeted Operational Department Due Diligence, analyzing all customer-facing and service-related departments to provide a clear, objective assessment of the current operational state. Our review identifies structural strengths, weaknesses, potential risks, and future challenges, supported by data-driven insights and reliable projections. The result is a comprehensive report that enables well-informed decisions for acquisitions, investments, or internal evaluations.
Establishing Operational Structures / Operational Optimization
We assist companies in building complete support operations from the ground up or provide strategic advisory support. With our hands-on approach, we guide you in making the right decisions to establish an Support Operations Department that is both efficient and sustainable.
Employee Training and Development
Leadership experience is omnipresent at Hendrik&Partner, as our team comes from iGaming, SaaS, and eCommerce sectors and has held positions such as Trainer, Manager, Head of Department, or COO. Drawing on this experience, we have developed leadership coaching programs that are market-leading and fully aligned with current trends.
Why Choose Us
15+ Years of Experience
Reducing costs for your business
Proven track record working with top-tier industry managers
Tailored Operational Solutions for Your Business
With the customer at the center of everything we do.
Our team combines strategic knowledge and operational excellence from leading industry experience.
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